Answer the burst pipe at 2 AM. Get paid before the van leaves the driveway.
Plumbing calls do not wait for business hours, and someone with water on the floor books whoever answers first. After the fix, water heater and repipe quotes go quiet, and tickets closed without payment become invoices someone has to chase. We build the answering, follow-up and payment steps inside the system your dispatchers already use.
A burst pipe or a backed-up sewer line does not leave a voicemail and wait. The caller dials the next plumber on the search page, and your on-call tech never hears about it.
With a system: After-hours answering that asks where the water is coming from, gives the shutoff steps you approve, and pages your on-call plumber with the address and a summary.AI phone answering →
Water heater and repipe quotes stay on the counter.
The tech fixes today’s problem and leaves a quote for the bigger job: a new water heater, a tankless upgrade or a repipe. The homeowner wants to think it over, and the callback depends on someone remembering.
With a system: Follow-up on every open quote: a check-in, an answer on financing or timing, then a call from whoever wrote it.Estimate follow-up →
The part is not on the truck.
A tech finds a failed valve or an odd-size water heater and has to come back. The return trip waits on the part, and the homeowner waits on a call that says when.
With a system: A return visit opened the moment the part is ordered, booked when it arrives, with the homeowner texted the date.Job handoffs & scheduling →
Tickets close without payment.
The tech is running behind for the next call and leaves without collecting. Now a small repair is an invoice the office has to chase, and small balances pile up fast.
With a system: A pay link texted the moment the job is marked complete, reminders on any that stay open, and payments marked in QuickBooks.Change orders & collections →
One job, start to finish
Burst supply line, after hours.
A fictional example: a burst supply line after midnight, paid before the tech left, and a water heater quote that came back a week later.
JOB #8263
Burst supply line, after hours
Paid
Customer
Marcus Bell
Source
Night call
Saved in
Housecall Pro
Answered
Dispatched
Fixed
Paid
Conversation track7 entries
Homeowner
Called about water coming through the kitchen ceiling
Office closed for the night.
AI assistant
Gave your shutoff steps and took the address
Water off at the main. Upstairs bathroom supply line suspected.
System
On-call plumber paged with the call summary
Accepted the job and texted an arrival time of 2:45 AM.
Your team
Supply line replaced. Job marked complete with photos.
Tech noted rust at the base of a 14-year-old water heater.
System
Invoice and pay link texted before the tech left
Paid by card from the homeowner’s phone. Marked paid.
System
Water heater replacement quote sent
Two options, written from the tech’s notes and photos.
AI assistant
Followed up on the water heater quote
Homeowner asked for a Saturday install. Handed to the office to book.
Example plumbing work order. Fictional names and times.
What we build
Systems for plumbing companies.
After-hours emergency line
Answers nights, weekends and overflow as your company. Gives the shutoff steps you approve, sorts emergencies from next-day work, and pages the on-call plumber with a summary.
Every water heater, tankless, repipe or sewer line quote gets a follow-up schedule. Replies go to the person who wrote it, with the photos and notes attached.
Missed after-hours calls are the easiest leak to see: they are already in your phone log. Answering them and paging the on-call plumber is usually one workflow build. Quote follow-up and pay links come next, on the same job records.
Price
Workflow builds $1,500–$5,000, AI calls and texts included where they fit. Pricing →
Built in
The CRM, phone system and calendar you already use.
Questions
What plumbing owners ask.
Will it tell a homeowner how to shut off their water?
Only with your wording. If your dispatchers already walk callers to the main shutoff, the assistant can use the same steps. A gas smell, sewage in the house or anything unclear goes straight to your on-call plumber.
Can it give prices over the phone?
Only the ones you approve, like your trip charge or after-hours dispatch fee. It does not quote repairs or water heaters, because those depend on what the tech finds.
Does it work with ServiceTitan or Housecall Pro?
We build in both. ServiceTitan needs third-party access enabled for your account. Housecall Pro limits API access to certain plans, and not every feature is reachable through it. Check your plan, or we will check it with you on the first call.
How do techs take payment on site?
With the payment tools your field software already has. We make sure the pay link goes out when the job is marked complete, and that anything left unpaid gets reminders instead of sitting in a list.
What about commercial accounts on net terms?
They skip the on-site pay link. The invoice goes to the right contact with the PO number, and reminders start when the terms run out.
Next step
Count last month’s missed night calls.
Book a free 20-minute call. Pull the after-hours calls that went to voicemail from your phone log, and we will walk through what each caller would have heard instead.