GoodHandoff.Find your first automation
Menu
BACK-OFFICE OPERATIONS

Keep extra work from becoming a billing argument.

Carry customer changes through pricing, approval and billing with the request and decision attached to the job.

A BUILD IN PRACTICE · FICTIONAL EXAMPLE

An extra-work request reaches the invoice with its approval.

  1. 01

    Capture the customer’s request

    Attach the message to the correct job and compare it with the approved scope. Keep the original request visible.

  2. 02

    Get the commercial decision

    Prepare the change for the estimator. The authorized person sets the price and obtains the required acceptance.

  3. 03

    Carry the approved change into billing

    Update the agreed job and billing references, attach the approval and flag any missing or conflicting details.

The crew and office can trace the extra work to the approved scope and billing handoff.

The customer asked for it. The crew did it. Now the office has to find out who approved it and what should be charged. We connect the request, estimate and acceptance so production knows what to do and billing can see what was agreed.

What the workflow does

  1. Capture the request or document and match it to the customer, job and current approved scope.
  2. Extract the proposed change or invoice details, identify missing references and prepare a review packet.
  3. Route scope, price and payment decisions to the authorized reviewer. Hold disputed or uncertain matches for resolution.
  4. Write the approved result to the agreed job or accounting destination and create the next owned action.

Keep ownership of the build.

We set up the agreed tools in accounts your business controls. You own the delivered workflows and configuration, and pay providers directly for subscriptions and usage. Ongoing GoodHandoff support is optional.

What your team gets

  • Request and document intake for agreed channels
  • Job-matching rules and a visible review queue
  • Approval tracking with the supporting document and decision
  • Approved status and reference updates across agreed systems
  • Duplicate checks, failure alerts and documented recovery

Where this project starts and stops

Your team sets prices, approves scope changes and authorizes payments. This service coordinates the documents and decisions; it does not replace accounting controls or make payment decisions. Accounting access, tax handling and payment execution need an explicit separate scope.

Straightforward workflow builds start at $1,500. Budget $2,500–$5,000 for broader workflows; complex AI call handling is quoted separately. Where diagnosis is needed before a reliable quote, a $500 assessment maps the process and recommends the next step. Software subscriptions and usage are paid directly by the client.

How we know it is ready for your team

The agreed result must appear on the correct destination record. We test representative inputs, duplicate handling, and failure paths, then document who owns the workflow and how to recover from an exception.

See the process in detail.

Follow a worked example, see the decisions involved and understand what the build needs to get right.

Explore the build guide →
LET’S MAKE IT WORK

What would you take off your team’s plate?

Bring one process your team keeps doing by hand. We’ll look at the tools, the time it takes and whether a custom build is worth it.

Find your first automation

Free 20-minute call · Workflow builds from $1,500