The office can close. Your intake does not have to.

Your best people cannot answer every call while they are helping customers or out on a job. Voicemail leaves the caller waiting and the office catching up. We build AI reception around your services, calendar and escalation rules, so routine calls become useful information and a confirmed booking or an owned request.

What the workflow does

1. Answer an inbound call or inquiry within the agreed channel and coverage.
2. Use approved business information to handle routine questions.
3. Capture contact details, service needs, and appointment preferences.
4. Create the next action in your system and route exceptions to a person.

Keep ownership of the build.

We set up the agreed tools in accounts your business controls. You own the delivered workflows and configuration, and pay providers directly for subscriptions and usage. Ongoing GoodHandoff support is optional.

What your team gets

• A defined conversation flow and approved knowledge base
• Intake fields, qualification rules, and human escalation paths
• Connection to one agreed CRM or scheduling destination
• Tests for incorrect information, unavailable staff, and failed handoffs
• Operating guide, usage assumptions, and review procedure

Where this project starts and stops

Start with one inbound channel, one business location or service line, and one destination. Calendar booking requires confirmed availability and an agreed integration; otherwise the system captures a request for your team. Telephony, AI usage, and software are separate client costs. Emergency dispatch, binding price quotes, outbound campaigns, and unrestricted account changes are excluded unless separately scoped.

Straightforward workflow builds start at $1,500. Budget $2,500–$5,000 for broader workflows; complex AI call handling is quoted separately. Where diagnosis is needed before a reliable quote, a $500 assessment maps the process and recommends the next step. Software subscriptions and usage are paid directly by the client.

How we know it is ready for your team

The agreed result must appear on the correct destination record. We test representative inputs, duplicate handling, and failure paths, then document who owns the workflow and how to recover from an exception.