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AI phone answering

Take the next call while you’re on the job.

When nobody can pick up, an AI assistant answers as your company, takes the details, answers the questions you approve and books the appointment. Your team gets a summary and the recording on the job record, and any caller who wants a person gets one.

Book a free 20-min call Watch it play out →
  1. Lead
  2. Estimate
  3. Sold
  4. Production
  5. Paid
See it happen · 2:12

Phone ringing at dinner?

One 9:42 PM call, start to finish: the AI says what it is, takes the details, declines to guess a price, and leaves a callback at the top of the morning list.

Chapters and transcript →

Missed calls

A missed call is a lead you paid for and never heard.

Calls come in while your techs are on jobs, the office is on another line, or everyone has gone home. A caller who reaches voicemail can just as easily call the next company on the list.

CALL #2117

Furnace not heating

Booked
Customer
Dana Ruiz
Source
Phone call
Saved in
ServiceTitan
  1. Ringing
  2. Answered
  3. Qualified
  4. Booked
Conversation track9 entries
  1. Homeowner
    Incoming call while every tech is on a job

    Rang four times with no one free to answer.

  2. AI assistant
    AI receptionist answered

    Greeted callers as Northline Home Services.

  3. Homeowner
    Dana described a furnace problem
  4. AI assistant
    Offered two service windows and checked for a gas smell

    A gas smell would have gone straight to your on-call tech.

  5. Homeowner
    Dana picked today and confirmed no gas smell
  6. System
    Service call booked: today, 4:00–6:00 PM
  7. AI assistant
    Confirmation texted
  8. System
    Call summary and recording saved to ServiceTitan

    Tagged: no heat · same day.

  9. System
    Dispatcher alerted: same-day no-heat call

    Call summary sent to the tech on the 4:00 PM route.

Example work order. Fictional names and times. Watch it play out →
What it handles

Answered as your company, every time.

Where it fits

It answers the call. The rest of the system takes over.

The call opens the work order. Lead follow-up and estimate follow-up carry it from there, on the same record.

Lead follow-up →Estimate follow-up →

Price
Part of a workflow build, $1,500–$5,000. A large voice agent with many call types is quoted as a custom build. Pricing →
Monthly plan
Care updates what the assistant knows as prices, services and hours change. Partner reviews real calls every month and fixes where callers got stuck. Plans →
Read first
AI CSR vs Hiring a Receptionist: Contractor Cost Comparison →
Questions

Questions about AI phone answering

Will callers know it’s AI?
You decide. We set the greeting and how it introduces itself, and anyone who asks for a person is transferred or called back.
What if it doesn’t know the answer?
It takes a message and says someone will call back. It never makes up prices, warranties or promises.
What does it cost to run?
Call minutes are billed at cost to your account. Setting it up is part of a workflow build.
Next step

Hear what your callers would hear.

Book a free 20-minute call. We will walk through your call flow and decide together what it should and should not answer.

Book a free 20-min call Watch a job run, lead to paid →