Before you hire, watch this.
The follow-up you’d hire for, run as workflows that don’t take nights or weekends off, with the price up front.
Chapters
Transcript
Before you hire another receptionist, watch this. A receptionist costs about thirty-eight thousand dollars a year. That's the median pay the Bureau of Labor Statistics reported for May 2025, before payroll taxes, training or time off. And it covers one daytime shift.
Most owners think about hiring when the follow-up starts slipping. Leads wait until morning. Estimates sit in "sent." Final invoices go out late, or without the change orders.
But look at what that work actually is. Calling a new lead back in the first minute. Texting two real times when nobody answers. Asking a real question a few days after an estimate goes out, and handing the answer to the right person. Checking every approved change order before the invoice goes out. Reminding the customer until it's paid.
That isn't a job that needs a desk. It's a set of workflows. And workflows don't take nights or weekends off.
Every one of those steps can run the same way, every time, whether it's Tuesday at noon or Saturday at midnight.
That's what we build. GoodHandoff sets up these workflows inside the CRM you already use. We run them, monitor them and fix them when something breaks. Every month you get a report of what got done: leads answered, estimates followed up, jobs handed off, invoices collected.
Here's the price, up front. A workflow build runs from fifteen hundred to five thousand dollars, depending on how much it covers. Then fifteen hundred a month for the Care plan, month to month. Phone numbers, AI minutes and texts are billed by those providers directly to you.
Your people still matter. The workflows hand them the conversations that need a person, with the history attached, so their day goes to booked jobs instead of chasing.
If you've been thinking about hiring to keep up with follow-up, book a free twenty-minute call at goodhandoff dot com first. We'll show you which parts a workflow can take off your plate, and which parts really do need a person.
Example with made-up customers. Narration is an AI voice.